Having fully implemented the ISO 9001-2008 requirements, FL Technics Spare Parts, a subsidiary of the global provider of integrated aircraft maintenance, repair and overhaul services FL Technics, brings Customer support and partner relations to a considerably higher level. Upon the forthcoming issuance of the certificate, the company will become an approved ISO organization with high quality B2C and B2B interaction systems.
The implemented Quality Management system ensures that FL Technics Spare Parts maintains strong control of the entire supply process, including tight interaction with the OEM partners and constant supervision of its subcontractors’ operations (logistical subcontractors), thus minimizing the procedure gaps and hastening the Customer support.
The ISO certificate, issued upon the audit by an independent third-party accreditation body, will prove that FL Technics Spare Parts both works in strict compliance with the public purchasing requirements and has a thoroughly structured separation of responsibilities within the company. This not only provides prompt responsiveness to every single client’s RFQ, but also substantially improves the efficiency of FL Technics Spare Parts in the highly competitive industry. The implementation of ISO 9001-2008 requirements proves FL Technics Spare Parts’ commitment to provide its clients with only high quality, safe and tailor-made services.
‘The aim of the ISO 9000 certificate is to increase the satisfaction and inspire the trust of our current as well as future clients and partners. By improving the process quality and through a significant minimization of the failure rate, FL Technics Spare Parts will show its compliance with the highest international quality management standards,’ commented the CEO of FL Technics Jonas Butautis.
As planned, the internal and external audit shall be carried out by a third-party accreditation body within 1-1,5 months period, since FL Technics Spare Parts is fully set to pass the certification process.
In order to maintain the effective quality policy, FL Technics is constantly developing market and customer analysis systems, investing in its employees’ qualification and competence, embracing new technologies and promoting social responsibility in its community.
With the head office, main technical facilities and its own stock based in Vilnius, as well as with stocks in Poland and Russia, FL Technics Spare Parts provides a wide range of spare parts solutions which cover sales, exchange and loans, consignment, PBH programs, component pool excess, logistics, 24/7 AOG support, etc. The company offers technical support for aircraft spare parts, including aircraft and engine components as well as wheels & brakes, auxiliary power units (APUs), landing gear, in-flight entertainment systems (IFEs) and thrust reversers.